YEDC Engages Adamawa Journalists on Operations, Safety, and Service Delivery
By Ojoma Yusuf,Yola
The Yola Electricity Distribution Company (YEDC) has reaffirmed its commitment to transparency, customer service, and safety by hosting a one-day media stakeholders’ engagement in Yola.
The event, as noticed by our reporter, brought together over 30 journalists to discuss the company’s operations, achievements, and challenges.
Held at the YEDC Board Room, the workshop featured paper presentations, interactive sessions, and a guided visit to an injection substation.
In a presentation titled “Nigerian Electricity Distribution Industry and Understanding the Value Chain,” Masoud Salisu, YEDC’s Head of Regulatory and Compliance, highlighted key successes and obstacles faced by the company.
He underscored the importance of media collaboration in raising public awareness and fostering a better understanding of YEDC’s services.
Nafisa Ahmed Hamid
Head of Customer Care, reassured participants of the company’s dedication to customer satisfaction.
She emphasized YEDC’s proactive approach to resolving customer concerns through multiple complaint channels, ensuring transparency and efficiency.
“Beyond traditional complaint channels, our Customer Care Offices offer multiple platforms for lodging complaints and seeking solutions,” she stated.
Addressing electrical safety, Haruna Yaya Adamu, YEDC’s Health, Safety, and Environment Officer, warned about the risks of improper appliance usage.
“Electrical failures often lead to fire outbreaks. Adhering to safety measures is crucial to preventing unnecessary loss of lives,” he cautioned.
As part of the engagement, participants toured an injection substation under the guidance of Eng. Bulus Abegye and other senior YEDC officials. The visit provided firsthand insight into the company’s infrastructure and service delivery.
